SHIKI FASHION TRADING(SFT) accepts returns and refund, we hope you get what best fits on you. If you are not entirely satisfied with your purchase, we are here to help.
RETURN & REFUND*
In the event that the package is returned to SFT due to the customer’s error in mailing address submitted (incorrect / insufficient address), or expired of the date of self-collect at courier branch, customer is responsible for the shipping costs incurred for re-delivery.
All items can only be returned in exchange for credit voucher. You will receive a credit into your website account once we have processed your return. Sorry that we’re unable to provide any refund in cash. Then, drop a new order for the exchange item(s).
All item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact).
Return/ exchanges are not applicable for accessories, leggings, invisible bras and SALE items.
Return/ exchanges must be applied within 3 days upon item received. The items must be shipped back to us within 7 days upon item received. Buyers hold full responsibility until the parcel reaches us.
Buyers are responsible for the return cost. This does not apply to faulty item.
All return/exchange will be processed within 3 working days upon receipt of returned items.
Kindly clarify those which are not counted as faulty/ defect items as below:
– Slightly off-line or snag at crochet/ knitted fabric.
– Washed (fade, shrink or other issues)
– Stain below 0.5cm.
– Defects caused by vandalism.
– Button holes do not open.
Buyers are requested to attach clear pictures to show the defected parts to process return of the item.
Kindly contact us to process your return / exchanges of faulty item or any other inquiry.
We will provide a credit voucher in return. Example, if the dress costs RM 99 + RM 8 (shipping fee), we will only refund an amount of RM 99 in credit voucher. Customer should place their order for desired items (according to stock availability) again.
**【Only applicable for webstore customers.】**
Customer who orders through-out other platform does not enjoy the return & exchanges benefit.
REFUND OF OUT-OF-STOCK PRODUCTS
We provide cash refund for out of stock items. In case, buyers are requested to provide their bank account for cash transfer purpose.